Category: Wednesday Whine
WEDNESDAY WHINE: Cell Phone Dilemma

You may or may not be able to relate to this week’s whine, as it’s fairly specific to a situation I have been in for several years. I have a …
Cell Phone Dilemma
Okay, dilemma maybe too strong of a word but it’s at least a cell phone conundrum that I don’t know what to do about. Maybe someone reading this can help.
I have used T-Mobile as my cell provider for several years now. My wife and I currently share a family plan of some sort that ultimately costs just over $100 a month. It includes more minutes than we know what to do with as well as free nights and weekends.
T-Mobile’s service was great until we moved to Winter Garden where I’m lucky if I get one bar of signal. When we first moved here, we were locked into a 2-year contract, which has since expired. However, I have no idea what to switch to as it appears that every other carrier also has terrible service in this area. Moreover, I can’t reduce the number of minutes per month that I am paying for with T-Mobile without signing a new contract. But if I switch to another random carrier, I’ll have to sign a contract there too and I’ll likely end up being unhappy with them as well.
AT&T is supposedly installing a bunch of new towers throughout Central Florida, but I can’t seem to find any information as to where specifically. If I knew they were putting one near my house, I’d switch immediately.
Of course, then there’s the other issue of what phone to get. As much as everyone tells me to get an iPhone, I really don’t think I’d use it all that much. I am rarely in a situation where I’d need to use the Internet on the road and I generally just use my phone to make calls. So I think I’d prefer to just get a regular phone that I can get for free with a new contract.
However, with $99 refurbished iPhones available (and the new 3.0 iPhone software coming soon), it’s hard not to want to get one, even if I know I’ll barely use it. But if AT&T is terrible in this area (no 3G service here either), what’s the point?
So what’s my solution? Continue to sit around paying $100+ a month for terrible service hoping something better comes along? Switch to another provider hoping they’re better, but getting locked into their contract either way?
I have no idea.
TweetWEDNESDAY WHINE: Please listen carefully as our options have recently changed.

As if calling a company and trying to navigate through their impossible-to-navigate phone tree isn’t bad enough, it drives me nuts when the first thing I hear coming from the other end of the line is…
Please listen carefully as our options have recently changed.
No they haven’t. They’re exactly the same as the last 50 times I called to complain about your terrible service/product/whatever. You’re just telling me that your options have changed to make sure I listen to every recorded word in your system.
Maybe you want me to hear an advertisement for some new product of yours that I don’t want. Maybe you want me to get so annoyed with being forced to listen to your phone tree that I just hang up and don’t bother any of your representatives. Or maybe you just want to pretend like your options have changed so I don’t just start mashing buttons in hopes of reaching a real person instead of dealing with your stupid recording.
It doesn’t really matter what your reason for putting this “our options have recently changed” message is because it’s ALWAYS there. It’s about as helpful as having a Walmart greeter tell you as you enter the store, “Please browse carefully as our inventory has recently changed.”
By having this message always play, it essentially means nothing. You might as well just have it say, “Our options changed at some point over the last decade but we’re not going to tell you when. Most likely you’ve already heard our most recent options but go ahead and waste your time by listening to them again. It doesn’t really matter because once you find the option you’re looking for, we’re just going to ‘accidentally’ hang up on you anyway.“
TweetWEDNESDAY WHINE: Inconsistent HD Switching on TV

After being sick a week, I’m playing a bit of catch-up here, so I’m going to post this and five more posts in rapid succession today. I was reminded of this/last week’s whine last night while watching Wheel of Fortune. Regularly, on this and many other primetime television shows, I find myself annoyed by networks’ ability to have…
Inconsistent HD Switching
If a TV show is available in high definition, I watch it in HD. In fact, I try to avoid standard definition whenever possible. At least once a week, however, the choice between SD and HD is out of my control as a show that is supposed to be aired in HD is inexplicably broadcast in SD. Sometimes there will be a message scrolling across the bottom of the screen letting viewers know that there is some technical difficulty that is preventing the network from displaying the HD feed, and I can live with it in these situations. However, more often than not, it’s obvious that someone at the local network office has simply forgotten to flip the magic HD switch.
Last night’s episode of Wheel of Fortune was the one that I attended a SeaWorld Orlando taping of back in December. There, I had a chance to interview Pat Sajak and Vanna White and walk amongst the camera crew for the duration of the taping. I had a wonderful time at the taping and really looked forward to seeing the final product on TV. Unfortunately, WFTV, the local ABC affiliate, forgot to flip the HD switch last night, even after Jeopardy was shown in HD. It left viewers like me stuck with watching the SD feed instead. It even said that the show was in HD at the beginning of the show, despite the truth. Very frustrating.
Even more annoying are times when part of a show is broadcast in HD, it goes to commercial, and then returns in SD, only to flip-flop between SD and HD throughout.
Some day, all programming (including commercials) will be in HD and this won’t be a problem anymore. But until then, if anyone out there works for a television station, can you please stop forgetting to flip the HD switch?
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