Buyer Beware: Don’t buy from CCG Armory
I know I haven’t posted here in several weeks and I do hope to resume regular posts in 2010. Maybe that will be my New Year’s resolution (though I made a resolution several years ago to never make resolutions and I’ve been holding to it pretty well). But here’s a quick Christmas-related post that needs to be said…
NEVER buy from an online company called CCG Armory.
I don’t want to link to their site here, as they’re not worth linking to, but the company sells action figures, toys, and other collectibles – items that always fill our Christmas tree.
Michelle (my wife) ordered 13 items for me from them that I wanted for Christmas. She placed the order on Dec. 2, leaving plenty of time for the company to either ship the purchased items or let her know that they weren’t going to be able to fulfill her order.
Days went buy with no communication whatsoever. Michelle had tried to email and call them with no luck. Finally they responded and said they would be able to get everything to her by Christmas, so she was happy and waited… and waited… and waited. Day after day she watched our mailbox to see if the big package arrived.
Finally, Christmas came and went and I ended up short 13 presents, which I wasn’t upset about but Michelle was very disappointed. Her phone calls to CCG Armory were *never* answered and email responses only came once a week (if that).
Today, the day after Christmas, a package finally arrived from them and it only contained 4 of the 13 items she ordered. They never told her that they wouldn’t be shipping the rest. On top of that, she had been promised free shipping by ordering $150 worth of stuff, but instead was charged $8.40 for shipping since they only sent 4 items instead of all 13. Again, no communication from them letting her know that this was going to happen.
All in all, buying from CCG Armory is like playing the lottery, but with worse odds. Do not buy from them unless you want to have a painful shopping experience. It’s merchants like this that give online shopping a bad name.
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It’s called Amazon :P
Obviously, though, Amazon’s not the best place to find collectibles, so I’m kinda glad I’m not into that sort of thing. Sorry to hear about this!
i love brainsurge its a prefect game for kids
I’m sorry to hear that Ricky. And sorry for Michelle. That’s awful. Good for you for posting this. I’ll stay away for sure.
That is horrid to hear. I will spread the word.
Tell your debit , bank, or credit card company. They will fight for you.
Ditto! I had the exact same experience with them this Christmas!!!
I had the same issue with them. They don’t answer the phones. Emails only get replied to once a week. They sent the wrong item. The number I ordered are suddenly unavailable. They won’t refund me. They wouldn’t send the right product. Worst experience ever.
I had a VERY similar problem with them, they never shipped my product and I’ve been trying to contact them for over a month. I finally went to paypal and disputed the transaction. My boyfriend had his heart set on this ultra-cute plush Cthulhu pillow, and we still haven’t gotten it. Try Paizo Publishing, they sell a lot of the same stuff and are dependable.
Similar experience here. They really are appalling and obviously have little interest in maintaining a customer base. There’s a reason why Amazon and other larger websites will always have return customers while these cowboys will eventually find the law knocking on their door.
That’s a drag, and I can’t explain what happened to your order, but I’ve ordered MANY times from this company and have never had anything but excellent service and fast shipping.
Hello everyone. I’ve recently been getting the run around from CCG Armory (non-responses, and claims that things would be rectified but have gone nowhere) for the past 5 months. When they finally shipped my item, it was missing pieces and I was told I would have them sent to me. This was months ago. As a result I will be filing a claim with the United States Postal Service. The reviews I have read about CCGArmory indicate to me that this is a company with a long history of exploiting customers, leaving us litte recourse but to actually file charges of mail fraud against them. I’m providing information to you all that I’m using in my own case in the event that any of you would like help in rectifying ways that CCGArmory has cheated any of you:
Company Information You’ll Need In Your Case:
Name: C C G Armory
Phone: (484) 545-2825
Fax: (443) 267-0041
Address: 2400 Boston St Ste 407
Baltimore, MD 21224-4787
Website: http://www.ccgarmory.com
Original Business Start Date: January 2002
Principal: Mr. Brian Rosenberg, Manager
Customer Contact: Mr. Brian Rosenberg, Manager – (484) 545-2825
Email Address: service@ccgarmory.com
Entity: Corporation
Incorporated: October 2002, MD
Employees: 8
Type of Business: Internet Shopping Services
BBB Accreditation: This company is not a BBB Accredited business
Instructions on How to go About Filing For Mail Fraud:
http://reviews.ebay.com/HOW-TO-FILE-FOR-MAIL-FRAUD_W0QQugidZ10000000003448709
Ebay has a long list of resources on their support site that guide you through how to file a claim with the USPS, along with the criteria needed in order to file. I hope this helps all of you in rectifying the horrendous treatment we’ve received by CCGArmory.